Privacy Policy

Inhira ("Inhira," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of information that we collect through our website, mobile applications, and related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.

We collect several types of information to provide and improve our Services:

Information You Provide

• Account information: name, email address, phone number, and password
• Identity verification: date of birth, address, and government ID for notarization
• Estate planning information: family details, asset information, beneficiary designations, and guardianship preferences
• Payment information: credit card or payment method details (processed by our secure payment provider)
• Communications: messages you send to us, survey responses, and feedback

Information Collected Automatically

• Device information: browser type, operating system, device identifiers
• Usage data: pages visited, features used, time spent on Services
• Location data: general geographic location based on IP address
• Cookies and similar technologies: see our Cookies section below

We use the information we collect for the following purposes:

• Provide, maintain, and improve our estate planning Services
• Generate legally compliant estate planning documents based on your specifications
• Facilitate online notarization sessions with commissioned notaries
• Process payments and prevent fraud
• Send transactional communications (confirmations, updates, security alerts)
• Provide customer support and respond to inquiries
• Send marketing communications (with your consent, which you can withdraw anytime)
• Analyze usage patterns to improve user experience
• Comply with legal obligations and enforce our terms

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

Service Providers

We share information with trusted third parties who assist us in operating our Services, including:

• Cloud hosting providers (data storage and infrastructure)
• Payment processors (secure transaction handling)
• Notarization platforms (remote online notarization services)
• Analytics providers (service improvement, with anonymized data)
• Customer support tools (help desk and communication)

Legal Requirements

We may disclose your information if required by law, subpoena, court order, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

We implement industry-leading security measures to protect your personal information:

• AES-256 encryption for all data at rest and in transit
• Regular security audits and penetration testing
• Multi-factor authentication available for all accounts
• Role-based access controls limiting employee data access
• 24/7 security monitoring and intrusion detection
• Automatic session timeouts and secure session management
• Regular employee security training and background checks

While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continually work to protect your information using commercially reasonable measures.

We retain your information for as long as necessary to provide our Services and fulfill the purposes described in this policy:

• Account and estate planning data: retained for the lifetime of your account plus 7 years after closure
• Payment records: 7 years (required by tax and financial regulations)
• Communication logs: 3 years for customer support quality and legal compliance
• Usage analytics: anonymized and aggregated data retained indefinitely; identifiable data retained for 24 months

You may request deletion of your account and associated data at any time, subject to our legal obligations to retain certain records.

Depending on your location, you may have the following rights regarding your personal information:

All Users

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Portability: Receive your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time

California Residents (CCPA)

Under the California Consumer Privacy Act, you have additional rights including:

• Right to know what personal information is collected, used, and shared
• Right to delete personal information held by us
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

European Users (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation including the right to lodge a complaint with a supervisory authority and the right to object to certain processing activities.

We use cookies and similar technologies to enhance your experience:

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Services. We honor Do Not Track signals where technically feasible.

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@inhira.com, and we will take steps to delete such information.

Your information may be transferred to and processed in the United States or other countries where our service providers operate. These countries may have different data protection laws than your country of residence.

When we transfer data internationally, we implement appropriate safeguards including:

• Standard Contractual Clauses approved by the European Commission
• Data processing agreements with all service providers
• Privacy Shield certification where applicable
• Encryption of data in transit and at rest

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email (for registered users) at least 30 days before changes take effect
• Display a prominent notice on our website
• Obtain your consent where required by law

We encourage you to review this policy periodically. Your continued use of our Services after changes become effective constitutes acceptance of the updated policy.