Terms of Service

By accessing or using the services provided by Inhira, Inc. ("Inhira," "we," "us," or "our"), including our website at inhira.com, mobile applications, and related services (collectively, the "Services"), you agree to be bound by these Terms of Service and all applicable laws and regulations.

If you do not agree with any part of these Terms, you must not use our Services. Your continued use of the Services following any changes to these Terms constitutes acceptance of those changes.

Inhira is a technology company that provides a self-help software platform for estate planning document preparation. Inhira is not a law firm, does not practice law, and does not provide legal advice, legal opinions, or legal representation. No attorney-client relationship is formed between you and Inhira by your use of the Services. We provide tools and templates — not legal counsel. Complex situations may require the advice of a licensed attorney in your state.

The following terms have specific meanings throughout this agreement:

"Services"

All products, features, applications, services, technologies, and software offered by Inhira, including estate planning document generation, online notarization facilitation, and document storage.

""User" or "You""

Any individual or entity that accesses or uses our Services, whether registered or unregistered.

"Account"

A registered user profile created to access and use our Services.

"Content"

All text, graphics, images, documents, information, data, and other materials uploaded, submitted, or otherwise transmitted through the Services.

"Estate Planning Documents"

Legal documents generated through our Services, including but not limited to wills, powers of attorney, healthcare directives, and related instruments.

To use our Services, you must meet the following requirements:

• Be at least 18 years of age
• Be a legal resident of the United States or its territories
• Have the legal capacity to enter into binding contracts
• Not be prohibited from using the Services under applicable law
• Provide accurate, current, and complete information during registration

By using our Services, you represent and warrant that you meet all eligibility requirements. We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if we believe you do not meet these requirements.

Inhira provides an online platform for creating estate planning documents. Our Services include:

• Guided questionnaires to collect information for document preparation
• Generation of customized estate planning documents based on your responses
• Facilitation of remote online notarization through third-party providers
• Secure storage and retrieval of your documents
• Educational resources about estate planning

While we strive to ensure our documents comply with applicable state laws, laws vary by jurisdiction and change over time. You are responsible for ensuring that your documents meet your specific needs and comply with the laws of your state.

Our Services use artificial intelligence and automated processing technologies to assist in the preparation of estate planning documents. By using our Services, you acknowledge and agree to the following:

• AI is used to generate document language, provide educational guidance, analyze your plan for completeness, and offer contextual explanations
• AI-generated content is based on the information you provide, applicable state law templates, and general estate planning principles
• AI output may contain errors, omissions, or inaccuracies — all documents should be reviewed by you before finalization
• AI does not exercise legal judgment and cannot evaluate the suitability of legal strategies for your unique circumstances
• We do not use AI to make autonomous legal decisions on your behalf — AI assists, you decide
• Your data may be processed by third-party AI service providers subject to our data processing agreements and privacy policy

From time to time, we may offer beta, preview, or pre-release features ("Beta Services"). By accessing Beta Services, you agree to the following additional terms:

• Beta Services are provided "as is" without any warranties of any kind
• Beta Services may contain bugs, errors, or incomplete features and may not perform as expected
• We may modify, suspend, or discontinue Beta Services at any time without notice
• Beta Services may be subject to additional terms, including beta participation agreements
• Feedback you provide regarding Beta Services may be used by Inhira without restriction or compensation
• Data entered during beta periods may not be preserved when features are released to general availability
• Beta Services are confidential — you agree not to disclose details about unreleased features without our written permission

Our liability for Beta Services is limited to the maximum extent permitted by law. You acknowledge that Beta Services are experimental and use them at your own risk.

To access certain features of our Services, you must create an account. When creating and maintaining your account, you agree to:

1. 1Provide accurate, current, and complete information during registration and keep it updated
2. 2Maintain the security and confidentiality of your login credentials
3. 3Accept responsibility for all activities that occur under your account
4. 4Notify us immediately of any unauthorized use or security breach
5. 5Not share your account credentials with any third party
6. 6Not create multiple accounts for fraudulent purposes

We reserve the right to suspend or terminate your account if we suspect any unauthorized use, violation of these Terms, or fraudulent activity.

The accuracy, completeness, and legal validity of your estate planning documents depend entirely on the information you provide. You represent and warrant that:

• All information you provide through the Services is true, accurate, current, and complete
• You will promptly update your information if it changes
• You understand that inaccurate, incomplete, or outdated information may result in documents that are legally invalid, unenforceable, or that do not reflect your actual wishes
• You have reviewed all generated documents for accuracy before executing them

Pricing and Fees

All prices are displayed in U.S. dollars and are subject to change. Current pricing is available on our website. We reserve the right to modify our pricing at any time, but changes will not affect orders already placed.

Taxes

Prices do not include sales, use or similar taxes. Where we are required to collect tax on a purchase, we calculate it from your address, show it before you pay, and add it to your total. You are responsible for any taxes that apply to your purchases, and you authorize us to charge them to your payment method along with the purchase price. If a purchase is refunded, any tax we collected on it is refunded with it.

Payment Processing

Payments are processed through secure third-party payment processors. By providing payment information, you represent that you are authorized to use the payment method and authorize us to charge the applicable fees.

Refund Policy

We offer a 30 day money back guarantee. If you change your mind, we will refund your purchase in full any time within 30 days of purchase, provided you have not yet started notarization.

• Full refund of the purchase price, requested any time within 30 days of purchase
• Available until notarization is initiated. Once a notary session has begun, that session has been performed by a third party and the purchase is no longer refundable
• Generating, reviewing, downloading, or signing your documents does not affect eligibility. Only starting notarization does
• Refunds are issued to the original payment method, typically within 5–10 business days

To request a refund, contact our support team with your order details. Recurring Care Plan charges are handled under the subscription terms below — cancel any time before renewal and you are not charged again.

Subscription and Renewal

Certain Services may include subscription components for ongoing access and storage. Subscriptions automatically renew unless cancelled before the renewal date. You may cancel your subscription at any time through your account settings.

By using our Services, you consent to conduct transactions electronically in accordance with the federal Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. § 7001 et seq.) and applicable state laws governing electronic transactions (UETA).

You agree that:

• Your electronic signature has the same legal effect as a handwritten signature
• You consent to receive disclosures, notices, and documents electronically
• You have the hardware and software necessary to access and retain electronic records
• You may withdraw your consent to electronic signatures at any time by contacting us, though this may limit your ability to use certain Services
• Electronic records of your transactions and documents will be maintained and made available to you through your account

Note: Certain estate planning documents may require wet-ink signatures, physical witnessing, or in-person notarization depending on your state's laws. Our platform will inform you when physical execution is required.

Inhira facilitates access to remote online notarization ("RON") through third-party notarization platforms. By using our notarization facilitation Services, you acknowledge and agree that:

• Inhira does not perform notarizations — we connect you with commissioned notaries through third-party platforms
• The notary public is an independent professional, not an employee or agent of Inhira
• Notarization sessions are subject to the third-party platform's terms of service and privacy policy in addition to these Terms
• Remote online notarization is not available in all states — you are responsible for confirming RON is permitted in your jurisdiction
• You must provide valid, government-issued identification during the notarization session
• Notarization fees are charged by Inhira and are covered by the 30-day refund policy above — holding a notarization session does not forfeit your right to a full refund
• Inhira is not liable for any acts, omissions, or errors by the notary public or the third-party notarization platform

All content, features, and functionality of our Services—including but not limited to text, graphics, logos, icons, images, audio, video, software, and the overall design—are owned by Inhira, its licensors, or other content providers and are protected by United States and international copyright, trademark, patent, and other intellectual property laws.

Inhira® is a registered trademark of Inhira, Inc. You may not use the Inhira name or logo, or any confusingly similar name or mark, without our written permission.

Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for your personal, non-commercial use, subject to these Terms. This license does not include:

• Any resale or commercial use of the Services or their contents
• Any collection and use of product listings, descriptions, or prices
• Any derivative use of the Services or their contents
• Any downloading or copying of account information for another party
• Any use of data mining, robots, or similar data gathering tools

Your Documents

Estate planning documents generated through our Services are your property. We retain no ownership interest in your completed documents, though we maintain a license to store and display them to you as part of our Services.

You may submit information, documents, and other content through our Services ("User Content"). By submitting User Content, you:

• Represent that you own or have the necessary rights to submit the content
• Grant us a license to use, store, and process the content to provide our Services
• Acknowledge that we may access your content to provide customer support
• Accept responsibility for the accuracy and legality of your content

We do not claim ownership of your User Content. However, we may use anonymized and aggregated data derived from User Content to improve our Services.

By creating an account or providing your contact information, you consent to receive communications from Inhira as follows:

Transactional Communications

You will receive transactional emails related to your account and Services, including account verification, document status, payment confirmations, security alerts, and service updates. These communications are necessary to provide the Services and cannot be opted out of while your account is active.

Marketing Communications

With your affirmative consent (e.g., subscribing to our newsletter or checking an opt-in box), you may receive marketing emails including educational content, product updates, and promotional offers. You may unsubscribe at any time by:

• Clicking the "unsubscribe" link included in every marketing email
• Contacting us at support@inhira.com
• Managing your preferences in your account settings

We comply with the CAN-SPAM Act (15 U.S.C. § 7701 et seq.) and will honor unsubscribe requests within 10 business days.

SMS & Phone Communications

We will not send you SMS messages or place phone calls for marketing purposes unless you have provided express written consent in compliance with the Telephone Consumer Protection Act (TCPA, 47 U.S.C. § 227). You may revoke SMS consent at any time by replying STOP.

When using our Services, you agree not to:

• Violate any applicable laws, regulations, or third-party rights
• Provide false, misleading, or inaccurate information
• Use the Services for any fraudulent or illegal purpose
• Impersonate any person or entity or misrepresent your affiliation
• Interfere with or disrupt the Services or servers
• Attempt to gain unauthorized access to any part of the Services
• Use automated systems to access the Services without permission
• Transmit viruses, malware, or other harmful code
• Harass, abuse, or harm other users or our personnel
• Use the Services to create documents for someone else without authorization
• Reproduce, duplicate, copy, sell, or exploit any portion of the Services

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, INHIRA DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
• WARRANTIES OF TITLE AND NON-INFRINGEMENT
• WARRANTIES THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE
• WARRANTIES REGARDING THE ACCURACY OR RELIABILITY OF THE SERVICES

We do not warrant that our documents will be valid in every jurisdiction or suitable for every situation. Laws governing estate planning vary by state and change over time. You acknowledge that:

• We are not a law firm and do not provide legal advice
• Our documents are based on general templates and may not address your specific circumstances
• You should consult with a licensed attorney for complex legal matters
• Proper execution (signing, witnessing, notarization) is your responsibility
• Changes in law may affect the validity of your documents

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL INHIRA, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Any loss of profits, revenue, data, or business opportunities
• Any damages arising from your use or inability to use the Services
• Any damages arising from unauthorized access to your account or data
• Any damages exceeding the total amount you paid to us in the 12 months preceding the claim

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the maximum extent permitted by law.

You agree to indemnify, defend, and hold harmless Inhira and its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of the Services
• Your violation of these Terms
• Your violation of any rights of another party
• Your User Content
• Any dispute between you and a third party regarding your estate planning documents

We may terminate or suspend your access to the Services immediately, without prior notice or liability, for any reason, including if you breach these Terms.

Upon termination:

• Your right to use the Services will immediately cease
• We may delete your account and associated data (subject to legal retention requirements)
• You remain liable for any obligations incurred before termination
• Provisions that by their nature should survive termination will remain in effect

You may terminate your account at any time by contacting us or through your account settings. We recommend downloading your documents before terminating your account.

Inhira shall not be liable for any failure or delay in performance of our obligations under these Terms arising out of or caused by events beyond our reasonable control, including but not limited to:

• Natural disasters, epidemics, or pandemics
• Acts of war, terrorism, or civil unrest
• Government actions, regulations, or embargoes
• Failures of third-party services, internet infrastructure, or telecommunications
• Power outages or equipment failures
• Cyberattacks, including DDoS attacks, ransomware, or data breaches caused by third parties
• Labor disputes or supply chain disruptions

In the event of a force majeure, our obligations will be suspended for the duration of the event. We will use commercially reasonable efforts to resume performance as soon as practicable and will notify affected users of any material service disruption.

Informal Resolution

Before initiating any formal dispute resolution, you agree to contact us at legal@inhira.com to attempt to resolve any dispute informally. We will work in good faith to resolve the matter within 30 days.

Binding Arbitration

If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules.

• Arbitration will be conducted in English
• The arbitrator's decision will be final and binding
• Judgment on the award may be entered in any court of competent jurisdiction
• Each party shall bear its own costs, unless the arbitrator rules otherwise

Class Action Waiver

YOU AND INHIRA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION.

Exceptions

Either party may bring claims in small claims court if eligible. Either party may seek injunctive relief in any court of competent jurisdiction for intellectual property infringement or unauthorized data access.

These Terms shall be governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of law provisions.

For any disputes not subject to arbitration, you agree to submit to the personal and exclusive jurisdiction of the state and federal courts located in Maryland.

Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Inhira regarding the Services and supersede all prior agreements, understandings, and communications, whether written or oral.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. A waiver of any provision on one occasion shall not be construed as a waiver of any other provision or of the same provision on any other occasion.

Assignment

You may not assign, delegate, or transfer your rights or obligations under these Terms without our prior written consent. Inhira may assign these Terms or any rights hereunder without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets.

No Third-Party Beneficiaries

These Terms are for the sole benefit of you and Inhira. Nothing in these Terms, express or implied, is intended to confer upon any third party any rights, remedies, obligations, or liabilities.

Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

Inhira is committed to ensuring that our Services are accessible to people with disabilities. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards and continuously work to improve the accessibility of our platform.

If you encounter any accessibility barriers while using our Services, or if you have suggestions for improving accessibility, please contact us at support@inhira.com. We take all feedback seriously and will work to address accessibility concerns promptly.

We reserve the right to modify these Terms at any time. When we make changes:

• We will update the "Last Updated" date at the top of this page
• We will notify registered users by email at least 30 days before material changes take effect
• We may display a notice on our website announcing the changes
• Your continued use of the Services after changes become effective constitutes acceptance

If you do not agree to the modified Terms, you must stop using the Services and may request deletion of your account.